Customers usually give you a fair chance
Menzis, Sara Lee and Heijmans said at Fresh Makers: "Customers have more choice and have never been so close." Through the Internet, they are better informed, more assertive and more easily recommendations they receive. They usually give your company a fair chance. And that you can pick up by listening carefully to them.
Dialogue Circle
Go to the interview, physical or online, you move in the context of the client and ask the right questions. Test to follow up your actions and customer expectation management. None other than Jake Egmond (Unilever, Growing immense) take this course along with his proven approach to dialogue circle that eventually you can come to true customer intimacy.
ForWith a short intake, your personal objectives, specific questions and the situation within your organization mapped.
DuringLearn how a customer's needs into line with what you have to offer. You learn with examples of customer dialogue from other sectors to analyze success factors. Teaches you how to organize a continuous dialogue with continued involvement of your organization. Do you practice with other innovative managers and professionals to dialogue with customers to enter.
AfterCan you talk with the customer's needs and respond better to a lasting relationship. Can you improve customer involvement in important decisions. To achieve higher customer satisfaction, increased sales and a stronger portfolio.
NoteThis meeting is a training and subsequent expert meeting on the same day offered.The training is for professionals who want the basics and get to practice extensively.The expert meeting for members of Fresh Makers. Especially for leaders who want to floor by means of special cases.
Subscribe to www.frismakers.com.You will receive a calendar request with details. Includes lunch buffet.Ideal for managers and professionals in Sales, Marketing, Innovation and ICT. B2C and B2B.Location eg Voestalpine Railpro, Custom Hilversum.-Company possible.